The "ineligible" status typically means the retailer reported one of the following:
- Customer navigated away from Capital One Shopping prior to check out
- The order was modified, canceled, or partially returned.
- An excluded item was purchased.
- The purchase did not meet the minimum price threshold of the offer requirements.
- A coupon not provided by Capital One Shopping was used.
- The offer expired.
- An ineligible payment method (e.g. gift cards, rewards, or store credit) was used.
- For events or travel, eligibility may not be confirmed until the event or travel is completed.