I clicked "Scan Now"; why didn't I receive my rewards for my grocery purchase?
There are several common reasons why your Rewards may not have been issued:
- Retailer Account Not Linked: To verify your purchase, you must be logged into the retailer account on website of the retailer that you used to make the purchase. If you made an in-store purchase and did not link your retailer account at the time of purchase (e.g., by scanning your loyalty card or inputting your phone number), we have no way to verify your eligibility. In such cases, please contact our support team using the "Get Help" button below.
- Browser Extension Not Installed: Our system relies on your browser extension to track eligible purchases. If you do not have the extension installed, or if there was an issue with the installation check, your purchase may not have been recorded correctly. Please ensure the browser extension is properly installed and active.
- Redemption Window Closed: Rewards are only issued for purchases that are activated, purchased, and redeemed within the specified redemption window. If your actions fell outside this timeframe, you will not be eligible for the reward.
- Order Not Completed: Only completed orders are eligible for rewards. If your order is still in progress, was cancelled, or was not successfully completed, we will not be able to verify the purchase for reward issuance.
If you've reviewed these common reasons and are still experiencing issues with your reward, please don't hesitate to reach out to our dedicated support team using the "Get Help".