Troubleshooting Undetected Orders

Once a Capital One Shopping offer is activated, your purchase(s) are validated by communicating with the store where the purchase was made. In order to capture your purchase(s) successfully and earn Shopping Rewards, we recommend avoiding the following:

  • Ad blockers
  • Using private or incognito modes
  • VPNs
  • Other websites or browser extension that offers rewards, coupons or discounts 

If you’re using security or protection software, their settings must allow cookies from Capital One Shopping.

If you are unable to disable ad blockers while using Capital One Shopping, add this link to your ad blockers allowlist to capture your purchase(s):

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