Why didn’t I receive a referral bonus?

Common reasons for not receiving a referral bonus may include, but are not limited to:

  • The referred customer didn't sign up for Capital One Shopping through a referral link
  • The referred customer is not a first time Capital One Shopping user
  • The referred customer didn’t correctly install the Capital One Shopping desktop or mobile browser extension
  • The referred customer uninstalled the extension or changed extension permissions during the 90-day period
  • The referred customer did not verify their email address and/or phone number 
  • The referred customer did not use the extension regularly during the 90-day period
  • The referrer has already reached their referral bonus limit for a referral period
  • The referred customer or referrer engaged in conduct prohibited by the Terms of Service


Additional terms apply; please see section 9e of our Terms of Service for more details.

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