In the event that you need to return an item purchased through Wikibuy, click here to view your order history and click "start a return" or follow these steps:
  1. Click your name or “Account” at the top-right corner of
  2. Select “Order history” from the drop-down menu.
  3. Click the “start a return” button on the product that you’d like to return.
  4. List your reason for the return and any other helpful information in the space provided.
  5. Click the “Send message” button.


Once submitted, you will receive an email from Wikibuy with confirmation of receiving the return request. Sellers usually respond within 2-4 business days of receiving the request. When the request is approved, a new email from Wikibuy will be sent with a return label and instructions for return. If our seller needs additional information, someone from Wikibuy will personally reach out to you via email. 

Questions about refunds? Click here

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