Didn't Get My Rewards

There could be several reasons why you have not received Rewards for your purchase, including:

  • The offer may not have been valid at the time of purchase
  • The credit card used may not have been your linked card
  • The credit card used may have been expired
  • The issuance time varies by retailer and, for some retailers, can be up to 60 days or longer after your purchase for Capital One Shopping to credit your account

If you are still uncertain about why you did not receive Rewards, please contact us at help@capitaloneshopping.com.

Curious on how to earn Rewards through local offers? Click here!

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