Returns, exchanges and exclusions



Rewards for returned or exchanged purchases


Returning and/or exchanging products will likely void any Rewards which may have been received but not yet redeemed for the purchase. 




The following purchases are typically not eligible for receiving Rewards:


  • Canceled orders
  • Subscription renewals
  • Gift cards
  • Promotional deals
  • Currency
  • Commodities and rare metals including but not limited to gold, silver, and platinum
  • Guns & Ammunition
  • Real Estate categories
  • Travel insurance
  • Phone orders
  • Shipping and tax charges


Rewards are not eligible for business orders, and orders of Apple products (this includes contracts with Apple devices). Additionally, Rewards are not eligible for orders on Walmart Grocery, DIRECTV NOW, AT&T Voice, and AT&T Business. 


Rewards may be less than the advertised amount on prepaid phones, upgrades, and SIM card purchases. 


Some merchants also do not offer Rewards on specific categories of products or if a gift card, coupon, or credit balance is used to pay for your purchase. For travel sites (flights, hotels, rental cars) Rewards will be paid out 60-90 days after travel has been completed. For additional guidance, please see individual Capital One Shopping Featured Stores or contact us at Additional troubleshooting can be found here.


Use of codes not found on Capital One Shopping may void Rewards. 

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